| FirstLine™, Our Web-Based Reporting and Tracking Tool |
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 Go to FirstLine™
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We are pleased to announce the immediate availability of FirstLine™, a web-based reporting and tracking tool that enables you to initiate a request to us for
software assistance or a self-help search for product information. Accessible is a
Quick Start Guide to help you begin using FirstLine™ today.
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Each time you use FirstLine™ to request software help: |
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You will receive an e-mail message confirming that we received your request and that a tracking number has been assigned to it. |
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As our support team works on your request and updates the status with their progress notes, you will receive an e-mail message notifying you of their progress. |
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At any time, you can review our progress on your request by visiting our FirstLine™ web site. |
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And, when our work on your request is finished and we close your request, you will receive automatic e-mail notification as well! |
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| Keeping you fully informed on the
status of your requests-from the moment you report
them to the moment they are finished-enables us to
provide you professional service that adds value to
your support investment and is refreshing in its
delivery. |
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